Transport for Wales’ (TfW) training team are using Denova’s Dispatch Simulator to help train managers build confidence and competence with the extensive range of potential safety challenges associated with train dispatch. Traditional classroom training and limited on-train experience provide foundational knowledge, but TFW struggled to simulate the wide range of real life passenger scenarios that can, and do occur.

Denova’s immersive VR simulation filled this critical gap, enabling train managers to practice safety critical dispatch procedures in a controlled, risk-free environment. This technology not only accelerates competence development but also boosts confidence and knowledge retention, by up to 90% for practical applications.

The Challenge

Train managers are required to be competent in dealing with safety-critical procedures , particularly in degraded working or emergency conditions. However, many of these scenarios are:

• Dangerous or impractical to replicate in training.
• Rarely encountered on the live network, resulting in limited practical experience

TfW recognised the need for a training solution that could realistically simulate such situations, without putting staff or passengers at risk.

The Solution

TfW partnered with Denova to integrate Virtual Reality into its training strategy. The Dispatch Simulator was designed to:

• Bridge the gap between classroom theory and real-world application.
• Provide trainers with multiple realistic training environments to help build rapport with trainees
• Expose train managers to infrequent, high-risk events, such as onboard fires or suspicious packages, that are almost impossible to replicate in live training.
• Provide a safe space to learn from mistakes and develop personal resilience strategies.
• Support diverse learning styles, making training more inclusive and engaging.

The Impact

Virtual Reality training has transformed TfW’s approach, delivering measurable benefits:

• Higher trainee confidence and competence in dealing with emergencies.
• Improved assessment outcomes both during training and post-qualification.
• A safer, more resilient workforce ready to handle unexpected situations.

Paul Pritchard, Safety Operations Standards Competency Manager at TfW, explained, “Denova’s VR technology has been transformative for our train manager training. It allows trainees to experience realistic scenarios such as onboard fires, dispatch procedures, and degraded situations. This immersive approach bridges the gap between theory and practice in a truly engaging way. The potential for expanding this technology within our organisation and the wider rail sector is immense and the Denova team has been a fantastic, outcome-focused partner.”

Brendan Morris, CEO of Denova, added, “It is great to see our Dispatch Simulator having a positive impact at TfW. As a simulator for train managers, it’s a real industry first, and we’re excited about its potential across the rail industry.”