We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Who we are
Denova collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Information collected by us
We may collect the following personal information about you:
- Your name, address, phone number, email address and other contact information (“Contact Information”) when you register on our website, contact us in some other way or provide us with your business card;
- When you or your employer purchase products from us your Contact Information;
- Where you or your employer provide products and services to us your Contact Information, educational background, financial details; and
- Where you visit our website, we may automatically collect technical information including IP address, and login information, information regarding your visit such as URL data and products you viewed or searched for.
How your personal data is collected
We collect most of this information from you including via our website where you register on it or where you otherwise use it. Information may also be collected through automated monitoring of our websites and computer networks, CCTV (where you visit our premises) and through email and instant messaging systems.
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason for doing so, eg:
- to comply with our legal and regulatory obligations;
- for the performance of our contract with you or to take steps at your request before entering into a contract;
- for our legitimate interests or those of a third party; or
- you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
What we use your personal data for
- To respond to queries and contact made by you
- To provide details of products and services to you or your employer
- To provide products and services to you or your employer
- To receive products and services from you or your employer
- Conducting credit checks and other processing necessary to comply with professional, legal and regulatory obligations that apply to our business
- Ensuring business policies are adhered to, eg policies covering security and internet use
- Operational reasons, such as improving efficiency, training and quality control and administering our website
- Ensuring the confidentiality of commercially sensitive information
- Audits, investigations, management reporting and quality checks
Who we share your personal information with
- We may share Contact Details with subcontractors, business partners and other suppliers who are engaged in relation to any contract which we have entered into with you or your employer. We may also share your information with our professional advisors and service providers.
- We will share personal information with law enforcement or other authorities if required by applicable law.
- We will not share your personal information with any other third party.
- How long your personal information will be kept
- We will hold personal data for the period we are required to retain this information by applicable UK law.
- Transfer of your information out of the EEA
- We may transfer your personal information to countries or organisations that are located outside the European Economic Area (EEA) such as our service providers and subcontractors. We will only transfer personal data to a country which has been assessed as providing an adequate level of protection for personal data or to other countries where we are satisfied that the transfer complies with data protection laws and personal data will be secure. Our standard practice is to use standard data protection contract clauses which have been approved by the European Commission.
If you would like further information please contact us (see how to contact us below)
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
If you would like to exercise any of those rights, please:
- email email@example.com
- let us know the information to which your request relates
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to this privacy notice
This privacy notice was published in May, 2022.
We may change this privacy notice from time to time.
How to contact us
Please contact firstname.lastname@example.org. if you have any questions about this privacy notice or the information we hold about you.